Effective as of: November 22nd, 2017
“Vacaciones Diseñadas Terranova S.A”, recognizes the importance of security, privacy and confidentiality of information and personal data provided through diverse communication channels (including our website, sales office, mobile apps, and other electronic means), for this reason our compromise with protection and proper treatment of information, is in line with the “Régimen Legal de Protección de Datos Personales” or legal guidelines of personal data protection applicable in national territory (Autodeterminación informativa, Protección de Datos Ley8968) http://www.tse.go.cr/pdf/normativa/leydeprotecciondelapersona
We are hereby informing our staff, clients, providers or users which information and personal data is collected by us, for which purpose, how we use it, when we share it, and how we protect it as well as information relevant to the user’s rights and procedures to exercise them.
What information do we collect?
The following information and personal data can be stored or processed in servers located in computing locales, be them ours or hired from third parties, for example:
First and last names, birthdate, gender, and marital status.
E-mail Addresses, Physical (Mailing) and/ or work addresses.
Cardholder’s personal data (card number, financial institution, issue date and expiry date).
ID numbers, home and mobile phone numbers.
Customer’s IP (by using cookies).
Required information for provision of services.
Information and personal data collected through surveys or other methods of marketing research.
How do we use/ share your information?
Information and personal data collected is used to process, confirm, provide and comply with the services and/ or products acquired directly and/ or with the participation of third party providers of goods and services as well as for the fulfillment of a reservation, modifications, cancellations, itinerary changes, reimbursements, query addressing and claims, accounting records, correspondence, processing and verification of credit or debit cards as well as other payment methods, promoting and publicizing our activities, products, and services, accomplishing financial payment transactions, collections or reimbursements, effectuate reports for internal, administrative, and/ or commercial means including marketing research, audits, accounting reports, statistical analysis, and billing.
We will use information you provide in order to complete your request. To help us do so, we may share your information with others, for example, “Vacaciones Diseñadas Terranova’s S.A marketing partners, regarding a transaction. We may also contact you as part of a customer satisfaction survey or with promotional or marketing research means.
We may use information gathered from you in order to provide a personalized experience on our website, such as content you may be interested in and to facilitate navigation of our website.
Your personal information may be used to support products or services you have obtained with us, such as notifying you of a service update.
Information you provide to “Vacaciones Diseñadas Terranova S.A” as well as information we have gathered indirectly may be used for marketing purposes, however, before we do so, we offer you the opportunity of choosing whether or not you wish for your data to be used in this manner. You may, at any time, opt out of receiving promotional material from us following the subscription cancellation instructions included in each E-mail you may receive or indicating so when we call or contact you directly.
Regarding job applications or inquiries, you may provide us information about yourself such as a resume. We may use this information in order to redirect your inquiry or take you in consideration for job related purposes unless instructed by you not to do so, in which scenario, we may store your information for future employment consideration.
Recording of or call follow up, chats, and other interactions: transactions such as phone calls or online chats to “Vacaciones Diseñadas Terranova S.A” are recorded in order to follow up on customer service and quality assurance purposes, staff training, or to hold proof of a particular transaction or interaction.
International Data Transfer
International transfer: we respect all applicable laws regarding these data transfers and apply the same level of commitment to personal data independently of the place where it is transferred.
We hold ourselves accountable for putting these principles in practice and our supervisors will have them enforced through the established internal procedures.
If not complied with, we may have to halt the internal process or apply internal measures and/ or sanctions to avoid any risks in an immediate manner
Our clients, providers, personnel, and supervisors take these compromises very seriously.
Any substantial changes to this privacy statement will be published promptly on our website prior to taking effect.